Frequently asked questions
How long will it take to receive my order?
For any questions please contact us firstname.lastname@example.org
May I cancel my order? What about refunds?
Orders may be cancelled within 24 hours of placement unless it has already been shipped. Please email email@example.com to cancel an order. We do not provide refunds. If product is damaged we will exchange.
I have common food allergies. Should I be concerned?
Yes! Our chocolate products share equipment with products that may contain peanuts, tree nuts, milk, egg and wheat and may have been (or could have been) cross- contaminated with these allergens.
What is the best way to store chocolate?
Store chocolate at room temperature in a dark place with good air circulation; the refrigerator is not recommended although if your kitchen is particularly hot and humid, it might be your only choice.
Does ThatSweetBox take Corporate Orders?
Please contact us at firstname.lastname@example.org to get started!
Does ThatSweetBox customize?
Yes, please contact us at email@example.com for more information.
Can I create a custom platter, box or basket?
Reach out to us firstname.lastname@example.org to help you put together the gift basket of happiness!
Can I purchase a gift card online?
We’re so happy you want to sweeten someone’s life with a box full of Happiness from ThatSweetBox! At this time, we do not offer the option to purchase gift cards online but we’re working to make this available soon.
Do you offer kosher candy?
Yes, ThatSweetBox is proud to offer our line of gourmet confections bearing the OU-D designation.
Where can I find a product’s allergen information?
If you have a food allergy, we would recommend contacting us at email@example.com to learn about products that safely suit your needs.
When will my credit card be charged?
Your credit card will be charged when your order ships.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express credit cards, Visa and MasterCard debit cards, and Corporate Checks.