Frequently asked questions

How long will it take to receive my order?

Shipping Information Orders are processed and shipped within three (3) business days (Monday-Friday). Our platters, baskets and boxes are made fresh to order. This process requires time. Orders generally arrive within two (2) days of being shipped. We cannot guarantee delivery if the address provided to us is incorrect or incomplete. Additional shipping charges may be applied for redelivery. We pay special attention to every order, quality matters to us and we create to impress every time and deliver happiness in a box! New York State Residents subject to applicable State sales tax.
For any questions please contact us

May I cancel my order? What about refunds?

Orders may be cancelled within 24 hours of placement unless it has already been shipped. Please email to cancel an order. We do not provide refunds. If product is damaged we will exchange.

I have common food allergies. Should I be concerned?

Yes! Our chocolate products share equipment with products that may contain peanuts, tree nuts, milk, egg and wheat and may have been (or could have been) cross- contaminated with these allergens.

What is the best way to store chocolate?

Store chocolate at room temperature in a dark place with good air circulation; the refrigerator is not recommended although if your kitchen is particularly hot and humid, it might be your only choice.

Does ThatSweetBox take Corporate Orders?

ThatSweetBox pride ourselves on being specialists in customized corporate gifts. We have helped many small to large companies find a unique and fun corporate gift that bring happiness to all! Have a specific budget? We have a variety of corporate gift options we can also help create a custom order to meet your corporate gifting needs. ThatSweetBox can customize with your custom logo to add that personalized touch.
Please contact us at to get started!

Does ThatSweetBox customize?

Yes, please contact us at for more information.

Can I create a custom platter, box or basket?

Reach out to us to help you put together the gift basket of happiness!

Can I purchase a gift card online?

We’re so happy you want to sweeten someone’s life with a box full of Happiness from ThatSweetBox! At this time, we do not offer the option to purchase gift cards online but we’re working to make this available soon.

Do you offer kosher candy?

Yes, ThatSweetBox is proud to offer our line of gourmet confections bearing the OU-D designation.

Where can I find a product’s allergen information?

If you have a food allergy, we would recommend contacting us at to learn about products that safely suit your needs.

When will my credit card be charged?

Your credit card will be charged when your order ships.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express credit cards, Visa and MasterCard debit cards, and Corporate Checks.